World Class Service Center

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SERVICE CENTER FACTS & FIGURES

  • Our three-story facility encompasses more than 181,000 square feet of space.
  • 125,500 vehicles are serviced annually and as many as 300 are serviced daily.
  • 250 Fixed Operations Associates, 147 mechanical stalls, and a state-of-the-art Express Center.
  • Unique Express Operation that's seamless to the guest does not have to decide whether they should be in express or not.
  • Decisions are made at the time of write-up by senior advisor staff.
  • A 5-man Express team works on your vehicle within minutes of its arrival, each focusing on specific parts of the repair.
  • Express Service mechanical repairs typically start within 7 minutes from the guests arrival.
  • JM's Express Center performs most maintenance repairs within the hour including a free car wash and vacuum.
  • Service is open 7 days a week and 361 days a year.
  • Most customer pay repairs done at JM Lexus come with a free Lifetime Warranty.
  • JM boasts an 86.2% 7-year service retention in comparison to district average of 75.2%.
  • To enhance your JM Lexus Service experience, we are working on expansion plans which will include a new, state-of-the-art car wash to provide a superior wash in a timely manner.
  • We have partnered with Sample Road Auto Spa, open 7 days a week, to handle our complimentary courtesy car washes. You may visit JM Lexus Service Department to pick up you Courtesy Car Wash Card.
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JM LEXUS SERVICE LOUNGE AMENITIES

  • Large, comfortable waiting area exclusively for JM Lexus service customers
  • Free pastries, cappuccino, lunch and snacks served daily
  • Free Internet access & PC's available
  • Quiet Room with Full Body Electric Massage Chairs
  • 9-Hole Rooftop Putting Green
  • Multiple TV's for your viewing pleasure
  • Multiple iPads for guest use
  • Dedicated TV showing a live feed of vehicles being serviced
  • Service exceeding 1.5 hours qualifies for a free loaner.
  • Guaranteed free loaner when appointment is made and service exceeds 1.5 hours.
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